How are airlines allowed to keep you at the airport the whole day instead of giving you the option for a refund when it’s maintenance, not weather, related?

How are airlines allowed to keep you at the airport the whole day instead of giving you the option for a refund when it’s maintenance, not weather, related?

What do you think?

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  1. Depends on your country. Where I’m from you’re entitled to compensation. I ended up with several hundreds of euros of compensation for exactly this.

  2. I’m not afraid to admit I went Karen on an airline worker because of this exact thing. It was an 8 hour delay due to metal shavings in the generator. Told for the whole 8 hours that the plane would be boarding soon, and couldn’t leave or get a refund, but since they allowed first class passengers the opposite, I got a free upgrade

  3. Just ask, politely, if you can just get a refund or a transfer. Do not demand anything. Do not expect anything. They’ll hear it in your voice. In my experience, the people working the flight counter don’t want to be dicks, they’re just used to getting shit on by entitled passengers, and unfortunately they just assume you’re one of those types. They are usually correct in that assumption. A little sugar goes a long way with airline personnel.

  4. They may TRY to keep you around for the next flight, but if a flight is cancelled due to maintenance, you can always get a refund. You just have to be diligent in your decision to either wait for the next flight or demand the refund. They’ll try everything to keep you on as a customer, but if it’s mainenance, they broke the contract you had with them upon purchasing the ticket. You just gotta stick to your guns and demand it.

    Most people though choose to sit and wait for the next available flight because you don’t get charged any extra. If you take the refund, then try to book a flight on another airline, then you’re gonna pay through the nose buying last minute tickets compared to what you would have paid should you purchase them weeks/months in advance.

    Would you rather spend the night in an airport waiting for a new flight, at no extra charge. Or get a refund, then pay an additional $2k to buy last minute tickets with another airline?

    You’re not actually being forced to stay at the airport. It’s up to you to make that decision.

  5. No airline is keeping you at the airport. You’re free to go anytime you want. Might not be on the plane you want but you can absolutely leave the airport.

  6. There’s not really a “how” here. Either where you live has passed laws saying that they must compensate you, or they haven’t. If they haven’t, then it’s just because no legislator has tried to get the laws passed.

    It’s a “they can because they can”, or “they can’t because they can’t” situation.

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